Just wanted to share my experience and complete dissatisfaction by the treatment of igg.
However, like two weeks ago my Account got hacked by someone and my 843,000 gems got stolen (gifted to someone in another kingdom).
Hopefully, i recovered my account, but there was still the problem with the stolen gems. After contacting igg several times, the best they could do is to allow me a gift of their team of ~630k gems. After asking where the rest of approx 210k gems is, they told me they were already used.
So my question is, because they exactly know where the gems got transferred and how much were used by the hacker, why this player still can continue to play and why is he not banned? And why is it a problem to return my gems, even if they were used, the were used by the hacker on another account?
What does this have to do with the fact i got robbed of my property?
I find this issue extremely serious and i feel cheated by igg for not bringing justice to this matter.
I mean, what is the point of playing this game if the producers do not stand behind its players?
And in the end they acted like i should be grateful to them they gifted me even these 630k?
I feel like being laughed at. Like what do you want? You are a nobody. Is thatva way to treat people?
That is not fair in my opinion and i wanted other players to know this. Do not expect too much of igg, because they do not care about you.
Wish you a nice day.