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[Bug] I can't log in the game

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Posted on 2019-03-07 11:12:38 | Show thread starter's posts only

Hi, i have a problem.
I was on my another account and then i just changed it and now i cant go on my any account. Its writing i changed my account and i muss restart my game but i did it like 100 tim

Posted on 2019-03-07 20:11:45 | Show thread starter's posts only

Welcome to the club about a dozen people are having this issue, me and others have yet to find a solution. Best thing we can hope for is an IGG update.

Posted on 2019-03-08 10:13:51 | Show thread starter's posts only


They don’t care. I’ve spent a week trying to get my game working again.

This is their final response to me.

“We are very sorry for the inconvenience this caused you, furthermore, with regards on your concern, please be informed that we have already investigated on this and already provided you the results, we are very sorry if the results is unable to satisfy you, however, it is the result of our investigation and there are no errors/anomalies found on our system.”

Posted on 2019-03-08 15:19:24 | Show thread starter's posts only

Very disheartening to see that their live “support” is subpar.

Posted on 2019-03-09 14:52:25 | Show thread starter's posts only


We are sorry to see you are having this issue. Please kindly contact live support so it can be fixed.

~Birds of feather stick together
Posted on 2019-03-11 03:42:51 | Show thread starter's posts only

I’m having this same one for days now and they said they would get back to me in 24 hours. Days ago. It’s total bs.

Posted on 2019-03-11 04:30:04 | Show thread starter's posts only

Same here. I can’t login to my new phone but I can login to my old phone which is very odd

Posted on 2019-03-11 21:19:52 | Show thread starter's posts only

I’ve been having same problem for a little more
Than one week. cannot log on at all no matter what. live and email support do nothing after many tries .
Game feels like scam. i want my money back

Posted on 2019-03-12 17:02:21 | Show thread starter's posts only

Has anyone had any luck?

Posted on 2019-03-12 18:57:23 | Show thread starter's posts only

Still haven't been able to get on the game since the 1st of March.