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[Bug & Suggestion] Refund/Chargeback and they keep all the benefits

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#1
Posted on 2017-09-01 03:41:28 | Show thread starter's posts only

Hello all,

So I have been seeing players who refund their purchases on the IOS store after spending all the diamonds on speed ups and still get to have their money. This has been going around for so long and IGG seems to be doing nothing about it. This is completely unprofessional. 

I talked to a GM about this and he said that you can't refund the purchase after you spend the diamonds which is completely NOT TRUE!  

Please tell me how you are going to be able to protect the legit players who actually pay for services.

Thank you.

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#2
Posted on 2017-09-01 09:12:25 | Show thread starter's posts only

If you do a chargeback not only does your account get banned but also the person you gift the Gems too. They keep track of everything.

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#3
Posted on 2017-09-01 09:38:07 | Show thread starter's posts only

let me correct that for you :

On Tue, Aug 29, 2017 at 10:54 PM, Lords Online Customer Service <help.lordsmobile.android@igg.com> wrote:

    Dear Lord(IGGID:):



    Welcome to Lords
    Mobile!



    We sincerely apologize for the
    inconvenience and frustrations that this issue
    brought to you. With regards on your concern, we
    are sorry ton inform you that we are unable to
    those logs as requested. We seek for your kind
    understanding for this.



    If you have any
    other questions, please feel free to contact us
    via "submit a ticket" or by email:
    help.lordsmobile.android@igg.com



    Yours
    sincerely,

    Cathy L(Rep ID: 2251)

    Lords
    Mobile Team

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#4
Posted on 2017-09-01 10:22:47 | Show thread starter's posts only

So I have witnessed so many people doing that, even in my guild and none of them got banned so far and it has been weeks. Are you sure that they actually keep track of that? 

And how long does it take them to take action? What is the use if they are just able to use all the speed ups and destroy my army and get banned only after that?  

I really like the game but I guess it seems IGG is helpless to correct this issue and this would result many legit players like me to quit.

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#5
Posted on 2017-09-01 10:32:23 | Show thread starter's posts only

Chargebacks are investigated case by case. If you suspect anyone cheating please contact Live Support ingame.

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Every battle is won before it's fought.