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Posted on 2018-06-04 01:44:43 | Show thread starter's posts only

Dear igg,
   Our guild is successfully  completed  guild fest secured rank4 and taken gift but rank reward didn't get,  please solve this bug
We want our reward.
Hope you give response  to my mail


Posted on 2018-06-04 08:49:56 | Show thread starter's posts only

Are you assured that you have not received any mails informing about your rewards?
If yes then contact In-game Live Support for assistance.

Nothing else can replace the trust from others which was given to you.
Posted on 2018-07-06 16:31:58 | Show thread starter's posts only

Dear Sir, 

It is not a bug. To get the ranking rewards You need to score more points than they ask. 

For example You can be rank 1 and not get rewards if You only managed to get a few tier gifts in the event. 

It is said in the rules than You need to reach at least tier 15 to be able to get the rewards and reach another bracket for the next guild fest.

Posted on 2018-07-06 16:37:45 | Show thread starter's posts only

This Requirement may vary for the different Gauntlets but there is such a thing You should read in the details of the rewards more carefully.