When I was new to the game I bought a few pack in the mall. Then I saw a pack and it had a not satisfaction guaranteed. So I bought it for 49.99, it was the wishing star pack. I opened everything up and realized that even with RNG I was robbed. I emailed IGG and sent screenshot showing it said satisfaction guaranteed. They literally did not care what so ever. They were the ones who said satisfaction guaranteed, and then gave me the old screw you and did nothing to guarantee my satisfaction. All correspondence I had with them they were very smug to me. To this day they still refuse to be true to him their advertising. They refuse to do anything to keep a loyal customer satisfied. Wow just wow.