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[Chat(iOS)] Account hacked IGG wont give me back access

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#1
Posted on 2017-10-10 10:14:23 | Show thread starter's posts only

ive been playing for over 1 year and spend around £2000 
I stopped playing after a while because work got in the way.
when i returned i found my email and IGG account was hijacked, so i reported it to IGG and they asked me questions about the account like (whats the I-P address which it was made at and the I-P address where most of my purchases where made) i past both of them and they were correct. so the last thing they asked me for is over 20 random receipts for the account. I had almost all of them but a few recent ones which i didnt make. The guy who hijacked my account had been buying items on my account so he had them. IGG dont seem like they are listening because they keep asking me to provide about 3 receipts i dont have. I physically dont understand how they cant get around their heads that i dont have them and they hijacker has them.

One more thing, i had my facebook account linked to the account aswell and i know you cant unlink the accounts once you've done it. GUESS AGAIN! there is no account linked to my facebook account and they still say its impossible to unlink it.

I need some suggestions on what i can do to get my account back.
anything will help, its too much money to just let go

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#2
Posted on 2017-10-10 12:25:09 | Show thread starter's posts only

Contact Live Support ingame.

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