So I have been seeing players who refund their purchases on the IOS store after spending all the diamonds on speed ups and still get to have their money. This has been going around for so long and IGG seems to be doing nothing about it. This is completely unprofessional.
I talked to a GM about this and he said that you can't refund the purchase after you spend the diamonds which is completely NOT TRUE!
Please tell me how you are going to be able to protect the legit players who actually pay for services.
Chargebacks are investigated case by case. Players who refund their purchases will have their account banned. If you suspect anyone cheating please contact Live Support ingame.